Choosing the right Home Health Care Company

Choosing the right Home Health Care Company

When choosing a home health care company to care for yourself or a loved one, there are important questions to ask. Here are the answers to some of our frequently asked questions. These are all important to know when choosing a company.

How long have you been in business?

Personal Care Inc. has been providing home care since 1998.

Where do provide services? Are you a local company?

Alamance, Forsyth, Guilford, Randolph, Rockingham, Caswell, and Davidson counties are where we provide services. Personal Care Inc. is a locally owned company, and our aides live in the cities and counties where they work.

Do you send the same person each time?

We always strive to make a good match and send the same person to your home each time. We also work to send substitutes if your regular aide is out due to illness.

Is your company licensed?

PCI is licensed to provide Home Care by the North Carolina Division of Facility Services. And we are an accredited member and award winning member of the Better Business Bureau.

Do you provide on-going supervisory evaluations of the quality of care?

Yes, we do this in two ways. First, our RNs provide clinical supervision of all CNAs, ensuring that they have a proper plan of care to follow and that they have the necessary skills to perform those tasks. Second, we have unannounced home visits making sure that the job is being done properly and that the patient and family members are satisfied. Our administrative staff are always available to quickly resolve any problems.

Are your employees bonded and insured?

Yes, at PCI we do a thorough background check including work references and state and national background checks. We are also fully insured for the well-being of both our patients and our employees.

Is 24/7 assistance available?

Yes it is. We provide home care to patients both hourly and 24/7 when requested. We also have staff On Call who handle any emergencies or problems that occur with service after regular business hours. This allows us to respond quickly to your needs or emergencies.